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The situation

A 220-person maker of industrial sensors in Eindhoven has three hiring problems at once. It needs a chief financial officer before a refinancing next spring, around forty warehouse operatives for a new distribution centre near Poznań, and five sales engineers in Texas, where it has no legal entity. Within a fortnight the HR director has four proposals. A global staffing group offers one master agreement for everything. An executive search firm wants a retained mandate for the CFO, with a third of the fee due on signature. A recruitment process outsourcing provider proposes to run all hiring for two years. A reward consultancy offers to benchmark pay in all three countries first.

Each proposal is reasonable, but none solves all three problems. The firms are not really competing with each other: they sell different things, carry different risks and are paid in different ways. Her real job is to match each hire to the kind of firm built for it, then choose the right firm of that kind in each country.

“Recruitment agency” and “HR consultancy” are labels for at least six different businesses. Buying from the wrong kind costs more than any fee percentage, because it wastes months and often the best candidates.

This global companion to our country series explains the types of firm, how each is paid and the international networks you will meet almost everywhere. It closes with twelve questions to ask and an index of 20 country guides. It sits in the Finding the Right Person hub next to our detailed guide to recruitment agency fees, contracts and licensing country by country.

In short
  • Contingency agencies, retained search, RPO, staffing agencies, HR consultancies and HR outsourcers or EORs sell different things. Match the hire to the type first.
  • At the time of writing (November 2026), contingency fees typically run at 15–30% of first-year salary and retained search at about a third of first-year cash pay.
  • A handful of groups run staffing and recruitment in dozens of countries. Five names recur in senior searches almost everywhere: Korn Ferry, Spencer Stuart, Heidrick & Struggles, Egon Zehnder and Russell Reynolds.
  • A global brand does not guarantee a strong local team: ask who does the work and check local licences.
  • Twenty country guides list local firms, fees and rules. Use them alongside our country recruiting playbooks.

Six kinds of firm hide behind the word “recruiter”

Sort each proposal by what the firm actually sells and who employs the person at the end. Six types cover almost everything.

Contingency recruitment agencies

A contingency agency is paid only when you hire someone it introduced. That makes it cheap to try, but a consultant with twenty open briefs works hardest on the roles most likely to close. It suits specialist and mid-level roles with active candidates, such as accountants, engineers and IT staff. It rarely suits a role nobody has filled before.

Retained executive search

Retained search firms are paid in stages, whether or not you hire. In exchange they map the market, approach people who are not looking and assess them in depth. Use them for senior, board and confidential roles. Engaged or container search sits between the two: a smaller upfront payment credited against a success fee.

Recruitment process outsourcing (RPO)

An RPO provider takes over all or part of your recruiting function, often with recruiters embedded in your teams under your brand. It suits sustained hiring, from dozens to thousands of hires a year. A managed service provider (MSP) does the same for your temporary and contract suppliers.

Staffing and temporary work agencies

A staffing agency supplies a worker it employs, or engages through an umbrella company, and bills the hours worked. In the EU the Temporary Agency Work Directive requires equal treatment on basic pay and conditions, and national laws add licences and limits, as our guide to recruitment firms in Germany explains.

HR consultancies

HR consultancies sell advice, data and design rather than candidates. The large firms concentrate on reward: salary surveys, job grading and, since the EU Pay Transparency Directive deadline passed in June 2026, pay-equity audits. Others specialise in organisation design, assessment centres, outplacement or everyday HR support for small firms.

HR outsourcing, PEO and employer of record

The sixth type takes over employment administration. Payroll outsourcers run processes, a US professional employer organisation (PEO) co-employs your staff, and an employer of record (EOR) becomes the legal employer where you have no entity. Our guide to hiring in a country where you have no entity compares the options, and our EOR comparison covers the providers.

Type What you buy Who employs the person Typical use Usual charge basis
Contingency agency Candidates for a role You Specialist, mid-level % of salary, on hire
Retained search Researched search and assessment You Senior, board Staged fee, about ⅓ of cash pay
RPO provider An outsourced recruiting team You Sustained volume Management + per-hire fee
Staffing agency A worker for a period The agency or an umbrella Peaks, projects, cover Hourly charge rate
HR consultancy Advice, data, assessment Not applicable Pay, grading, exits Day rates, projects
HR outsourcing, PEO, EOR Payroll, admin or legal employment You, co-employer or EOR Admin, hiring abroad Per employee per month
The six types of recruitment and HR firm. Many groups sell several types under different brands, so classify the service, not the logo.

How each type of firm gets paid

Fees decide behaviour, so read the commercial model before the capability deck. Contingency fees are a percentage of first-year salary; retained fees traditionally come in thirds, at signing, shortlist and completion. More firms now sell fixed fees per role or monthly subscriptions for recruiter time.

RPO combines a monthly management fee with per-hire fees. Temp charge rates cover the worker’s pay, employer contributions, holiday pay and margin. HR consultancies charge day rates, project prices or retainers, and license survey data annually. One rule holds almost everywhere: under the ILO’s Private Employment Agencies Convention (No. 181) and most national laws, the employer pays and the candidate does not.

Model When you pay What the fee is based on Read this clause first
Contingency On acceptance or start Base salary or total package Fee base, rebate, introduction period
Retained / engaged In stages First-year cash pay, often with a minimum Cancellation and internal hires
Fixed fee or subscription Monthly or per role Recruiter time or scope Exclusions, notice
RPO Monthly plus per hire Volume and service levels Minimum volumes, exit
Temporary staffing Per hour or day worked Pay rate plus statutory costs plus margin Transfer fee if you hire the temp
HR consulting By milestone, month or day Scope and consultant seniority Change requests, renewals
Commercial models in recruitment and HR services. Ranges by country are in our agency fees guide.
Consultant’s noteCompare cost per successful hire, not headline percentages. A 20% contingency fee spread across four agencies racing each other can cost more in management time and duplicated CVs than a 25% exclusive brief with one agency that knows the market. For volume hiring, ask an RPO bidder to model total cost against your current agency spend.

Matching the firm to the hire

The Eindhoven employer needs three types at once: retained search for the CFO, a licensed staffing agency with local branches in Poznań, and an employer of record plus a specialist recruiter in Texas. The tree below generalises that logic, and our decision matrix on which hiring channel suits which role sets agencies against job boards, referrals and direct sourcing.

Which kind of firm for which hireStart with the need, not the firm. Most employers use two or three types at the same time.IF YOU NEEDCALLWhat do youneed first?One senior, board or confidential roleRetained executive searchA few specialist hires in an active marketContingency agencyPeaks, projects or cover for absenceStaffing or temp agency50+ hires a year, for a year or longerRPO providerAdvice on pay, structure, assessment, exitsHR consultancyA hire where you have no legal entityEOR or HR outsourcing
Decision tree: match each hiring need to the type of firm built for it. Large employers often run several of these in parallel.

The global networks you will meet in almost every market

Most staffing groups own their country companies, each with its own licences. Search firms are often private partnerships with one global profit pool. Alliances of independent boutiques share a brand, so standards vary more. Even under a group master agreement, ask which local entity will invoice you.

The networks below recur across our country guides; card text summarises what each firm says it does. Listings are editorial and independent; no firm paid to be included, and inclusion is not a recommendation. Check licences, terms and references directly with each firm. Local and boutique firms are covered in each country guide and in the recruitment agencies and executive search directory.

Staffing and recruitment groups

RandstadStaffing and HR services group
StaffingRPOMSP
WhereDiemen, the Netherlands; active in 39 markets
Best forTemporary and permanent staffing at scale; RPO, MSP and outplacement
Pricing modelCharge rates for temps; placement fees; programme fees

Operational, professional, digital and enterprise lines; enterprise covers RPO, MSP, advisory and outplacement.

Visit Randstad →

The Adecco GroupWorkforce solutions group
StaffingEngineeringOutplacement
WhereSwitzerland; country companies worldwide
Best forStaffing and placement, tech and engineering talent, career transition
Pricing modelCharge rates; placement fees; programme fees

Three brands: Adecco (workforce solutions), Akkodis (technology and engineering) and LHH (recruitment, outplacement, development).

Visit The Adecco Group →

ManpowerGroupWorkforce solutions group
StaffingITRPO
WhereMilwaukee, USA; country sites worldwide
Best forVolume staffing (Manpower), IT resourcing (Experis), RPO and MSP
Pricing modelCharge rates; placement fees; programme pricing

Talent Solutions combines RPO, the TAPFIN managed service programme and Right Management career transition.

Visit ManpowerGroup →

HaysSpecialist recruitment group
PermanentContractMSP
WhereUK-listed; Europe, Asia-Pacific and the Americas
Best forProfessional and skilled roles: permanent, temporary and contract
Pricing modelPlacement fees; contractor rates; programme fees

Specialisms include finance, construction, technology and life sciences, plus MSP, RPO and statement-of-work services.

Visit Hays →

PageGroup (Michael Page)Professional recruitment group
PermanentInterimExecutive
WhereUK-listed; offices in many countries
Best forPermanent and interim professional and management hires
Pricing modelContingency fees; interim day rates; RPO pricing

Michael Page for professional roles, Page Executive for senior search, and an enterprise unit for RPO.

Visit PageGroup (Michael Page) →

Robert HalfSpecialist talent solutions
ContractFinanceTechnology
WhereUSA; 300+ locations, about 20 country sites
Best forFinance, technology, legal and office roles: contract, permanent, interim
Pricing modelHourly or daily contract rates; placement fees

Contract talent, permanent placement, executive search and consulting, with sites from Germany to Japan and Brazil.

Visit Robert Half →

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Executive search firms

Korn FerryOrganisational consulting and search
Executive searchRewardRPO
WhereUSA; global office network
Best forBoard, CEO and executive search; assessment; reward consulting; RPO
Pricing modelRetained search fees; consulting fees; RPO pricing

Board and CEO services, assessment, talent acquisition and total rewards; its 2015 Hay Group purchase brought the Hay grading method.

Visit Korn Ferry →

Spencer StuartExecutive search and leadership advisory
BoardCEOAssessment
WherePrivately held; offices worldwide
Best forCEO, board and senior executive appointments; succession advisory
Pricing modelRetained search fees, billed in stages

Chief executive, board and senior roles, plus CEO succession and assessment; publishes board index studies.

Visit Spencer Stuart →

Heidrick & StrugglesExecutive search and leadership consulting
Executive searchInterim
WhereUSA; privately owned since December 2025
Best forSenior executive and board search; leadership assessment; interim talent
Pricing modelRetained search fees; consulting and interim fees

A consortium led by Advent International and Corvex Private Equity took the firm private in December 2025; it continues to trade under its own brand.

Visit Heidrick & Struggles →

Egon ZehnderExecutive search and leadership advisory
BoardCEOSuccession
WhereSwiss-founded; 71 offices in 37 countries
Best forCEO, executive and board search; succession; board review
Pricing modelRetained search fees; advisory fees

More than 600 consultants work on succession, governance, search, assessment and leadership development.

Visit Egon Zehnder →

Russell Reynolds AssociatesExecutive search and leadership advisory
CEOBoardSuccession
WhereNew York office; 47 offices in 25 countries
Best forCEO, CxO and board search; succession planning; board effectiveness
Pricing modelRetained search fees

More than 500 advisers pair executive search with succession planning and board effectiveness reviews.

Visit Russell Reynolds Associates →

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RPO and HR consultancies

AMSTalent acquisition outsourcing (RPO)
RPOContingentEarly careers
WhereUK-founded as Alexander Mann Solutions; global clients
Best forOutsourced permanent, contingent and early-careers hiring
Pricing modelManagement fee plus per-hire or outcome fees

Runs talent acquisition for large employers, plus contingent workforce management and reskilling programmes.

Visit AMS →

MercerReward, benefits and HR consulting
RewardBenefitsPensions
WherePart of Marsh (formerly Marsh McLennan); worldwide
Best forPay surveys, job grading, reward, benefits and retirement, workforce strategy
Pricing modelProject and retainer fees; survey subscriptions

Its parent renamed itself Marsh in January 2026, and Mercer is due to adopt the Marsh brand after a transition. In 2024 it bought the German consultancy hkp/// group.

Visit Mercer →

WTWReward, benefits and HR consulting
RewardPay equityBenefits
WhereGlobal advisory, broking and solutions company
Best forCompensation strategy, pay equity and transparency, benefits, retirement
Pricing modelProject fees; data and software subscriptions

Work transformation, total rewards, pay equity, benefits, retirement and executive compensation.

Visit WTW →

AonHuman capital consulting
BenefitsRewardsAnalytics
WhereDublin-headquartered professional services firm
Best forBenefits, pensions and retirement, talent and rewards, wellbeing
Pricing modelConsulting fees; broking fees or commission; data subscriptions

Health and benefits, pensions, talent and rewards, wellbeing and human capital analytics.

Visit Aon →

Other HR consultancies, outplacement specialists and HR outsourcers are listed in the new HR consulting and outsourcing firms directory.

What a global network buys you, and what it does not

A global network earns its fee when work crosses borders: one master agreement, one data-protection standard, one report on agency spend, plus salary guides and the ability to move candidates between countries. For volume staffing in several countries, only a large group has the branches and compliance staff.

The limits are real too. The partner who pitched rarely does the work, and global rate cards can exceed a local boutique’s. Search firms with many clients have long off-limits lists, so the people you most want may be out of bounds. And in markets such as Japan, Germany or Brazil, the deepest candidate relationships often sit with local firms that work in the local language every day.

Watch outOff-limits rules cut both ways. When you hire a search firm, its other clients’ staff are usually out of bounds for your search, and your staff become off-limits for its other clients, often for one to two years. Ask for the off-limits list relevant to your search before you sign, and ask whether the rule covers the whole group or only the practice working for you.

Before you choose a recruitment or HR consulting firm

Use these twelve questions in the pitch meeting, and ask for the answers in writing. They work for any type of firm and in any country. The country guides add local questions on licensing, notice periods and employment law.

● Before you choose a recruitment or HR consulting firm · 12 questions
1Which problem are we buying a solution for: one hire, a flow of hires, flexible capacity or advice?The answer decides the type of firm; price comparisons across types mislead.
2Who exactly will work on our assignment, and will that person stay on it?Senior partners win pitches; get the named consultant in writing.
3How many similar roles has this team filled in this country in the last 12 to 24 months?Local, recent evidence beats global placement counts. Ask for anonymised examples.
4What exactly is the fee calculated on, and when is it invoiced?Base salary or total package can make the same percentage very different.
5What happens if the hire leaves early or the search fails?Rebates, replacements and their conditions decide your real risk.
6Which companies are off-limits to the firm, and how long will our own staff be off-limits?Search firms do not approach clients’ staff, so a long client list shrinks your market.
7Is the firm licensed or registered for this work in every country involved?Japan, Germany (agency work), Singapore, the UAE, Poland and Türkiye require it.
8How will candidate data be collected, stored and transferred between countries?Under the GDPR the firm is usually a separate controller; know where data goes.
9How does the firm assess candidates, and can it show the method?Structured interviews and validated tests should be visible, not hidden.
10What will we see each week, and who reports it?Agree a pipeline report and feedback rhythm before work starts.
11For temps and contractors, who is the legal employer and who carries tax and compliance risk?Umbrella companies and misclassification can move liability back to you.
12How do we end the contract, and what do we owe for candidates already introduced?Introductions often stay chargeable for 6 to 12 months; write in data deletion.

Contracts, licences and the clauses that move money

Recruitment contracts are short, and five clauses carry most of the money. The fee base decides whether bonus, car allowance or housing count. The invoice trigger is offer acceptance or start date. The introduction period is how long a candidate stays chargeable, often 6 to 12 months. The guarantee is a rebate or free replacement, usually with conditions. The transfer fee applies when you hire a temp permanently.

Then check licensing. Japan licenses fee-charging placement, Germany licenses temporary agency work, Singapore licenses agencies and registers consultants, the UAE licenses agencies through MOHRE, and Poland keeps a national agency register. Conduct standards come from the World Employment Confederation for staffing, the Association of Executive Search and Leadership Consultants for search, and national bodies such as the REC and APSCo in the UK and the GVP in Germany.

The market at a glance (November 2026)
Contingency fee norm15–30% of first-year salary
Retained search normAbout ⅓ of first-year cash, in stages
Guarantee norm1–6 months, varies by country
Temp pricingCharge rate = pay + statutory costs + margin
RPO pricingManagement fee + per-hire fee
Fees to candidatesBarred in principle (ILO C181)
Licensing hotspotsJapan, Germany (AÜG), Singapore, UAE
Global bodiesWEC (staffing), AESC (search)

Twenty country guides: local firms, fees and rules

Each country guide lists 12 to 16 firms in three groups (placement, executive search, HR consultancies) with local licensing, fee norms and a question set. Pair it with the country’s recruiting playbook on job boards, advert rules and notice periods.

Country Recruitment and HR firms Recruiting playbook
United Kingdom HR firms in the UK Recruiting in the UK
Germany HR firms in Germany Recruiting in Germany
France HR firms in France Recruiting in France
Poland HR firms in Poland Recruiting in Poland
Türkiye HR firms in Türkiye Recruiting in Türkiye
United States HR firms in the United States Recruiting in the United States
Canada HR firms in Canada Recruiting in Canada
Mexico HR firms in Mexico Recruiting in Mexico
Brazil HR firms in Brazil Recruiting in Brazil
Colombia HR firms in Colombia Recruiting in Colombia
United Arab Emirates HR firms in the UAE Recruiting in the UAE
Saudi Arabia HR firms in Saudi Arabia Recruiting in Saudi Arabia
Egypt HR firms in Egypt Recruiting in Egypt
Nigeria HR firms in Nigeria Recruiting in Nigeria
South Africa HR firms in South Africa Recruiting in South Africa
India HR firms in India Recruiting in India
Singapore HR firms in Singapore Recruiting in Singapore
Japan HR firms in Japan Recruiting in Japan
Philippines HR firms in the Philippines Recruiting in the Philippines
Australia HR firms in Australia Recruiting in Australia
The Recruitment Agencies & HR Consultancies series in the Finding the Right Person hub, with the matching country playbooks.

Making the relationship work after you sign

Most agency relationships fail on the employer’s side: a vague brief, slow feedback, a moving salary range. Start with our hiring manager intake question set and agree the pay band first, as our guide to setting the pay band before you post explains. Promise feedback on every CV within two working days, and keep that promise.

Then track time to shortlist, interview rate, offer acceptance and first-year retention by firm, using our recruitment metrics guide. Review quarterly, keep two or three preferred firms per type and country, and give new firms a trial role first.

Your next move
List your hires for the next 12 months and tag each one with the type of firm it needs.
Check each country’s licensing rule and fee norm in its country guide first.
Send the twelve questions to every shortlisted firm and compare written answers.
Redline the fee base, invoice trigger, introduction period, guarantee and transfer-fee clauses before signing.
Ask every search firm for its off-limits list for your sector, and decide whether it rules the firm out.
Agree a feedback rhythm and a quarterly review with each firm.
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Last Updated: November 2026 · Reviewed by the Kurums HR editorial team. This guide is general information, not legal advice; employment and advertising rules change, so confirm requirements with local counsel before you post.

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