A 220-person maker of industrial sensors in Eindhoven has three hiring problems at once. It needs a chief financial officer before a refinancing next spring, around forty warehouse operatives for a new distribution centre near Poznań, and five sales engineers in Texas, where it has no legal entity. Within a fortnight the HR director has four proposals. A global staffing group offers one master agreement for everything. An executive search firm wants a retained mandate for the CFO, with a third of the fee due on signature. A recruitment process outsourcing provider proposes to run all hiring for two years. A reward consultancy offers to benchmark pay in all three countries first.
Each proposal is reasonable, but none solves all three problems. The firms are not really competing with each other: they sell different things, carry different risks and are paid in different ways. Her real job is to match each hire to the kind of firm built for it, then choose the right firm of that kind in each country.
“Recruitment agency” and “HR consultancy” are labels for at least six different businesses. Buying from the wrong kind costs more than any fee percentage, because it wastes months and often the best candidates.
This global companion to our country series explains the types of firm, how each is paid and the international networks you will meet almost everywhere. It closes with twelve questions to ask and an index of 20 country guides. It sits in the Finding the Right Person hub next to our detailed guide to recruitment agency fees, contracts and licensing country by country.
- Contingency agencies, retained search, RPO, staffing agencies, HR consultancies and HR outsourcers or EORs sell different things. Match the hire to the type first.
- At the time of writing (November 2026), contingency fees typically run at 15–30% of first-year salary and retained search at about a third of first-year cash pay.
- A handful of groups run staffing and recruitment in dozens of countries. Five names recur in senior searches almost everywhere: Korn Ferry, Spencer Stuart, Heidrick & Struggles, Egon Zehnder and Russell Reynolds.
- A global brand does not guarantee a strong local team: ask who does the work and check local licences.
- Twenty country guides list local firms, fees and rules. Use them alongside our country recruiting playbooks.
Six kinds of firm hide behind the word “recruiter”
Sort each proposal by what the firm actually sells and who employs the person at the end. Six types cover almost everything.
Contingency recruitment agencies
A contingency agency is paid only when you hire someone it introduced. That makes it cheap to try, but a consultant with twenty open briefs works hardest on the roles most likely to close. It suits specialist and mid-level roles with active candidates, such as accountants, engineers and IT staff. It rarely suits a role nobody has filled before.
Retained executive search
Retained search firms are paid in stages, whether or not you hire. In exchange they map the market, approach people who are not looking and assess them in depth. Use them for senior, board and confidential roles. Engaged or container search sits between the two: a smaller upfront payment credited against a success fee.
Recruitment process outsourcing (RPO)
An RPO provider takes over all or part of your recruiting function, often with recruiters embedded in your teams under your brand. It suits sustained hiring, from dozens to thousands of hires a year. A managed service provider (MSP) does the same for your temporary and contract suppliers.
Staffing and temporary work agencies
A staffing agency supplies a worker it employs, or engages through an umbrella company, and bills the hours worked. In the EU the Temporary Agency Work Directive requires equal treatment on basic pay and conditions, and national laws add licences and limits, as our guide to recruitment firms in Germany explains.
HR consultancies
HR consultancies sell advice, data and design rather than candidates. The large firms concentrate on reward: salary surveys, job grading and, since the EU Pay Transparency Directive deadline passed in June 2026, pay-equity audits. Others specialise in organisation design, assessment centres, outplacement or everyday HR support for small firms.
HR outsourcing, PEO and employer of record
The sixth type takes over employment administration. Payroll outsourcers run processes, a US professional employer organisation (PEO) co-employs your staff, and an employer of record (EOR) becomes the legal employer where you have no entity. Our guide to hiring in a country where you have no entity compares the options, and our EOR comparison covers the providers.
How each type of firm gets paid
Fees decide behaviour, so read the commercial model before the capability deck. Contingency fees are a percentage of first-year salary; retained fees traditionally come in thirds, at signing, shortlist and completion. More firms now sell fixed fees per role or monthly subscriptions for recruiter time.
RPO combines a monthly management fee with per-hire fees. Temp charge rates cover the worker’s pay, employer contributions, holiday pay and margin. HR consultancies charge day rates, project prices or retainers, and license survey data annually. One rule holds almost everywhere: under the ILO’s Private Employment Agencies Convention (No. 181) and most national laws, the employer pays and the candidate does not.
Matching the firm to the hire
The Eindhoven employer needs three types at once: retained search for the CFO, a licensed staffing agency with local branches in Poznań, and an employer of record plus a specialist recruiter in Texas. The tree below generalises that logic, and our decision matrix on which hiring channel suits which role sets agencies against job boards, referrals and direct sourcing.
The global networks you will meet in almost every market
Most staffing groups own their country companies, each with its own licences. Search firms are often private partnerships with one global profit pool. Alliances of independent boutiques share a brand, so standards vary more. Even under a group master agreement, ask which local entity will invoice you.
The networks below recur across our country guides; card text summarises what each firm says it does. Listings are editorial and independent; no firm paid to be included, and inclusion is not a recommendation. Check licences, terms and references directly with each firm. Local and boutique firms are covered in each country guide and in the recruitment agencies and executive search directory.
Staffing and recruitment groups
Operational, professional, digital and enterprise lines; enterprise covers RPO, MSP, advisory and outplacement.
Three brands: Adecco (workforce solutions), Akkodis (technology and engineering) and LHH (recruitment, outplacement, development).
Talent Solutions combines RPO, the TAPFIN managed service programme and Right Management career transition.
Specialisms include finance, construction, technology and life sciences, plus MSP, RPO and statement-of-work services.
Michael Page for professional roles, Page Executive for senior search, and an enterprise unit for RPO.
Contract talent, permanent placement, executive search and consulting, with sites from Germany to Japan and Brazil.
Executive search firms
Board and CEO services, assessment, talent acquisition and total rewards; its 2015 Hay Group purchase brought the Hay grading method.
Chief executive, board and senior roles, plus CEO succession and assessment; publishes board index studies.
A consortium led by Advent International and Corvex Private Equity took the firm private in December 2025; it continues to trade under its own brand.
More than 600 consultants work on succession, governance, search, assessment and leadership development.
More than 500 advisers pair executive search with succession planning and board effectiveness reviews.
RPO and HR consultancies
Runs talent acquisition for large employers, plus contingent workforce management and reskilling programmes.
Its parent renamed itself Marsh in January 2026, and Mercer is due to adopt the Marsh brand after a transition. In 2024 it bought the German consultancy hkp/// group.
Work transformation, total rewards, pay equity, benefits, retirement and executive compensation.
Health and benefits, pensions, talent and rewards, wellbeing and human capital analytics.
Other HR consultancies, outplacement specialists and HR outsourcers are listed in the new HR consulting and outsourcing firms directory.
What a global network buys you, and what it does not
A global network earns its fee when work crosses borders: one master agreement, one data-protection standard, one report on agency spend, plus salary guides and the ability to move candidates between countries. For volume staffing in several countries, only a large group has the branches and compliance staff.
The limits are real too. The partner who pitched rarely does the work, and global rate cards can exceed a local boutique’s. Search firms with many clients have long off-limits lists, so the people you most want may be out of bounds. And in markets such as Japan, Germany or Brazil, the deepest candidate relationships often sit with local firms that work in the local language every day.
Before you choose a recruitment or HR consulting firm
Use these twelve questions in the pitch meeting, and ask for the answers in writing. They work for any type of firm and in any country. The country guides add local questions on licensing, notice periods and employment law.
Contracts, licences and the clauses that move money
Recruitment contracts are short, and five clauses carry most of the money. The fee base decides whether bonus, car allowance or housing count. The invoice trigger is offer acceptance or start date. The introduction period is how long a candidate stays chargeable, often 6 to 12 months. The guarantee is a rebate or free replacement, usually with conditions. The transfer fee applies when you hire a temp permanently.
Then check licensing. Japan licenses fee-charging placement, Germany licenses temporary agency work, Singapore licenses agencies and registers consultants, the UAE licenses agencies through MOHRE, and Poland keeps a national agency register. Conduct standards come from the World Employment Confederation for staffing, the Association of Executive Search and Leadership Consultants for search, and national bodies such as the REC and APSCo in the UK and the GVP in Germany.
Twenty country guides: local firms, fees and rules
Each country guide lists 12 to 16 firms in three groups (placement, executive search, HR consultancies) with local licensing, fee norms and a question set. Pair it with the country’s recruiting playbook on job boards, advert rules and notice periods.
Making the relationship work after you sign
Most agency relationships fail on the employer’s side: a vague brief, slow feedback, a moving salary range. Start with our hiring manager intake question set and agree the pay band first, as our guide to setting the pay band before you post explains. Promise feedback on every CV within two working days, and keep that promise.
Then track time to shortlist, interview rate, offer acceptance and first-year retention by firm, using our recruitment metrics guide. Review quarterly, keep two or three preferred firms per type and country, and give new firms a trial role first.
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