by Ekrem Duman | Aug 26, 2026 | BPO & Outsourcing, Philippines Company Stories
⚡ TL;DRConversational artificial intelligence can now handle a large share of routine customer interactions, which is precisely the high-volume entry-level work that employs most of the Philippines’ outsourcing workforce. The realistic outcome is...
by Ekrem Duman | Aug 26, 2026 | BPO & Outsourcing, Philippines Company Stories
⚡ TL;DRThe Philippine outsourcing industry’s future depends on moving from voice customer service into higher-value work: finance and accounting, healthcare information management, engineering design, analytics, animation and software. These roles pay two...
by Ekrem Duman | Aug 26, 2026 | BPO & Outsourcing, Philippines Company Stories
⚡ TL;DRTaskUs built a differentiated outsourcing business by targeting fast-growing technology companies rather than established corporations, specializing in content moderation, trust and safety, and support for digital platforms. Positioning as a technology...
by Ekrem Duman | Aug 26, 2026 | BPO & Outsourcing, Philippines Company Stories
⚡ TL;DRConcentrix is among the largest customer experience outsourcing companies in the world and one of the biggest private employers in the Philippines, with tens of thousands of staff across dozens of sites. It grew through serial acquisition in an industry...
by Ekrem Duman | Aug 26, 2026 | BPO & Outsourcing, Philippines Company Stories
⚡ TL;DRThe Philippines built an outsourcing industry employing over a million people and generating tens of billions of dollars in annual export revenue, second only to remittances as a source of foreign currency. It won the voice segment specifically —...
