Automation removes the simple work first — which is the work that gives people their start.
Startup · Topic
How the Philippines became the world capital of voice outsourcing, and what comes next.
Automation removes the simple work first — which is the work that gives people their start.
Moving up a value chain is an education problem wearing an industrial policy costume.
In a commoditized industry, the client you choose determines the business you have.
Consolidating a labour arbitrage business does not create a scale business.
India won the back office. The Philippines won the voice — and voice is what software learned first.
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