Automation removes the simple work first — which is the work that gives people their start.
Startup · Topic
BPO & Outsourcing
How the Philippines became the world capital of voice outsourcing, and what comes next.
- 5 guides
- Updated Aug 26, 2026
Latest in BPO & Outsourcing
Up the Value Chain: What Philippine Outsourcing Has to Become
Moving up a value chain is an education problem wearing an industrial policy costume.
TaskUs: The Outsourcer That Chose Its Clients Carefully
In a commoditized industry, the client you choose determines the business you have.
Concentrix: Paid by the Hour in a Market That Wants Fewer Hours
Consolidating a labour arbitrage business does not create a scale business.
The Philippines’ BPO Industry: A Million Jobs Built on Accent and Bandwidth
India won the back office. The Philippines won the voice — and voice is what software learned first.
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