Buyer’s guide · Marketing
Best NPS Software in 2026: Pricing & Comparison
We compared four NPS and customer feedback platforms on public pricing, response limits, survey channels and best-fit use cases for 2026.
Typeform fits teams that want beautiful conversational surveys with published monthly rates. SurveyMonkey suits organizations that need team collaboration and higher response volumes. Retently works for e-commerce brands running multi-channel NPS. AskNicely is the quote-led option for service businesses that want frontline coaching.
NPS software helps companies measure Net Promoter Score and related metrics such as CSAT and CES, then act on the feedback. Buyers typically look at survey channels (email, in-app, SMS, link), response limits, reporting, integrations and how pricing scales with responses or users.
We evaluated every vendor on the same fields: published pricing, free plan or trial, core focus and main limitation. Order is not a quality ranking. We sorted by public published price first, then quote-led platforms last.
Compared at a glance
| Provider | Published pricing | Free plan or trial | Best for | Visit |
|---|---|---|---|---|
| Typeform | Basic from ~$25–$39/mo (annual options) | Free plan (limited responses) | Conversational surveys and forms | Visit → |
| SurveyMonkey | Team Advantage $30/user/mo (annual, min 3) | Free Basic plan | Team surveys and higher volumes | Visit → |
| Retently | Ecommerce Basic from ~$89–$99/mo | 14-day trial | E-commerce multi-channel NPS | Visit → |
| AskNicely | Quote only (from 500 responses) | Demo | Service businesses wanting coaching | Visit → |
Prices are public list prices in USD where published, checked 13 Oct 2026; they change often — confirm on the vendor’s pricing page. How we evaluated: see methodology below.
The 4 companies in detail
Typeform
Best for conversational surveys
Best for: teams that want interactive, brandable forms and NPS surveys with self-serve pricing.
| Published pricing | Basic ~$25–$39/mo; Plus and Business higher; Enterprise quote |
|---|---|
| Free plan or trial | Free plan with limited responses |
| Core focus | Conversational forms, logic, integrations, AI |
| Main limitation | Response limits on lower plans; pricing can vary by region or experiment |
- Beautiful one-question-at-a-time experience that often lifts completion rates.
- Unlimited typeforms and strong logic on paid plans.
- Higher response volumes and advanced analytics require higher tiers or Enterprise.
SurveyMonkey
Best for team collaboration and volume
Best for: organizations that need shared libraries, higher annual response allowances and team plans.
| Published pricing | Team Advantage $30/user/mo annual (min 3 users); Team Premier $92; Enterprise quote |
|---|---|
| Free plan or trial | Free Basic plan |
| Core focus | Surveys, analysis, AI insights, 200+ integrations |
| Main limitation | Team plans start at 3 users; overage responses cost extra |
- Mature survey platform with strong analysis and AI tools.
- Team plans include shared assets and higher response bundles.
- Enterprise features and custom limits require a sales conversation.
Retently
Best for e-commerce NPS programs
Best for: online stores that want multi-channel NPS, CSAT and CES with published survey volumes.
| Published pricing | Ecommerce Basic ~$89–$99/mo (2,500 surveys); Pro higher; Enterprise quote |
|---|---|
| Free plan or trial | 14-day trial |
| Core focus | Multi-channel NPS/CSAT/CES, e-commerce integrations |
| Main limitation | Survey and seat caps on lower plans; Enterprise is custom |
- Built for e-commerce with Shopify and other store integrations.
- AI sentiment and topic analysis on paid plans.
- Higher volumes and Salesforce need Pro or Enterprise.
AskNicely
Best for service teams wanting coaching
Best for: service businesses that want NPS plus frontline coaching, huddles and review requests.
| Published pricing | Quote only; plans start from 500 responses and scale with volume |
|---|---|
| Free plan or trial | Demo |
| Core focus | NPS/CSAT, AI surveys, coaching, reputation |
| Main limitation | No public list prices; SSO add-on and higher volumes increase cost |
- Strong for frontline teams with huddles and coaching tools.
- Unlimited users on published plan structure.
- Fully quote-based; response volume drives the final number.
Kurums Match: which NPS tool fits your situation?
Teams that want beautiful conversational surveys and self-serve pricing should start with Typeform. Organizations needing team collaboration and larger response allowances can evaluate SurveyMonkey’s team plans. E-commerce brands running multi-channel feedback programs often look at Retently. Service businesses that want coaching and frontline tools usually request an AskNicely quote.
Buying tip
Confirm the response or survey limit on the plan you are considering and the overage rate. Also ask whether email, SMS, in-app and link channels are included or add-ons.
What happened to Delighted?
Qualtrics shut Delighted down on 30 June 2026. Teams that used it are evaluating alternatives such as the platforms listed above.
Which tool has the lowest published starting price?
Typeform and SurveyMonkey both publish entry prices in the low tens of dollars per month. Retently’s ecommerce entry plan is higher. Confirm current rates on each site.
Can I run in-app NPS with these tools?
Typeform, SurveyMonkey and Retently support embed or in-app options on appropriate plans. AskNicely also offers in-app surveys on higher tiers.
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