Buyer's guide · Technology
We compared six remote desktop and remote support tools on published pricing, free options and trials, licensing model, unattended access limits, hosting options, and the main limitation to check before you buy.
- Teams that want self-hosting on a budget: RustDesk — Open source client under AGPL-3.0 with a free server, and Server Pro from $11.88 per month billed annually.
- Small businesses and IT teams: Splashtop — Remote Access Pro lists at $99 per user per year, and free trials need no credit card.
- Help desks needing low-latency sessions: AnyDesk — Published annual plans from Solo to Advanced, with on-premises hosting on the top custom plan.
- MSPs and internal support teams: ConnectWise ScreenConnect — Per-technician plans from $30 per month annual (One), Standard at $47 and Premium at $57, plus an Access plan priced by agent count with unlimited technicians.
- Regulated enterprises: BeyondTrust Remote Support — Credential vault, session recording, 50 plus granular permissions and FIPS 140-2 Level 1 validation claimed by the vendor.
Remote desktop software lets IT staff, help desk agents and employees connect to a computer that is somewhere else, either to work on their own machine (remote access) or to fix someone else's problem (remote support). Attended sessions need the end user to accept a connection, while unattended access uses an installed agent so technicians can reach servers and kiosks at any time. Buyers include small businesses supporting a few dozen laptops, MSPs servicing hundreds of clients, internal service desks, and regulated enterprises that need audit trails and privileged access controls. Security has become the deciding factor, because remote tools are a frequent target for attackers and scammers.
We reviewed each product on six fields: published pricing, free plan or trial, licensing model, unattended access, hosting options, and main limitation. Products are ordered from free and self-hosted options with published prices to quote-led enterprise platforms; this is a buyer order, not a quality ranking. Pricing and plan details were checked on official vendor pricing, product and documentation pages on 12 October 2026. Where we could not verify a price on an official page, we say so rather than quote third-party figures. Prices are in USD.
Remote Desktop Software compared at a glance
| Platform | Pricing | Best for | Link |
|---|---|---|---|
| 1. RustDesk | Free open source; Server Pro from $11.88/month billed annually | Self-hosted open source access | Site → |
| 2. Splashtop | Remote Access from $72/year; Pro $99/user/year | SMB remote access value | Site → |
| 3. AnyDesk | Solo $28.90/month; Standard $49.90 per connection, billed yearly (list prices; 20% off in year one) | Fast cross-platform help desks | Site → |
| 4. ConnectWise ScreenConnect | One $30, Standard $47, Premium $57 per tech/month annual; Access from $372/year for 25 agents | MSPs and support teams | Site → |
| 5. TeamViewer | Annual subscriptions; list prices not verifiable on our check date | Mixed device fleets | Site → |
| 6. BeyondTrust Remote Support | Quote-based; free trial on request | Regulated enterprise service desks | Site → |
Pricing checked 12 October 2026 on each vendor's official pricing or product pages. Prices are list prices in USD unless stated; "Quote-based" means the vendor does not publish a price. Order follows buyer fit and pricing transparency, not a quality score. Confirm billing basis, minimums and taxes with the vendor before you buy. Methodology is described below.
The 6 options in detail
RustDesk
Best for self-hosted open source accessBest for: IT teams that want to keep remote sessions on their own servers and avoid per-technician SaaS fees.
| Attribute | RustDesk |
|---|---|
| Published pricing | Free server; Server Pro Individual $11.88 and Basic $23.88 per month billed annually; extra users $1.20 and devices $0.12 |
| Free plan or trial | Free open source server with community support; Pro trial licenses on request |
| Licensing model | Server Pro priced by login users and managed devices; client open source under AGPL-3.0 |
| Unattended access | Individual plan includes 20 managed devices, Basic 100, with unlimited concurrent connections |
| Hosting options | Self-hosted only for Server Pro; the vendor states it is not a SaaS subscription |
| Main limitation | You run and secure the relay and rendezvous servers yourself, and support is limited on the free tier |
- Official pricing shows annual payment only with no auto-renewal and a reminder 14 days before expiry.
- Basic adds OIDC single sign-on, LDAP and a custom client generator for branded deployments.
- Self-hosting puts patching, availability and network exposure of the server on your team.
Our take: RustDesk is an open source remote desktop client that you can point at your own rendezvous and relay servers, which keeps session traffic inside infrastructure you control. The free server is enough for many small teams, and Server Pro adds a web console, two-factor authentication, user and device management, single sign-on and a custom client generator, starting at $11.88 per month billed annually for one user and 20 devices. Pricing is unusually transparent, including per-user and per-device add-on rates. The tradeoff is operational: you host the server, keep it patched, and handle outages. That suits organizations with data residency rules or a strong preference for open source. In a trial, test performance across your slowest links, check the clients on every platform you support, and confirm your team can maintain the server. It costs far less than ScreenConnect or BeyondTrust but lacks their managed cloud option.
Splashtop
Best for SMB remote access valueBest for: Small and mid-sized businesses that want low published per-user prices for remote access and attended support.
| Attribute | Splashtop |
|---|---|
| Published pricing | Remote Access Solo $72, Pro $99 and Performance $149 per user per year; SOS support from $259 per concurrent tech per year |
| Free plan or trial | Free trials across products with no credit card required; trial length not stated on the trial page |
| Licensing model | Per user for remote access; per concurrent technician for SOS remote support |
| Unattended access | Remote Access plans cover your own computers; SOS adds attended support for end users |
| Hosting options | Cloud by default; Enterprise and Splashtop On-Prem offer on-premises deployment by quote |
| Main limitation | Separate products for access and support can mean two licenses for teams that need both |
- Official pricing lists Remote Access Pro at $99 per user billed annually, with volume discounts available.
- Enterprise plans add single sign-on, advanced access controls and an on-premises option.
- Plan names and SOS rates vary by product line, so check which product covers your exact use case.
Our take: Splashtop splits its range into Remote Access, for people connecting to their own or shared work computers, and Remote Support, for technicians helping end users. That split keeps prices low for each use case: Remote Access Solo is $72 per year, Pro is $99 per user per year and Performance is $149 per user per year, while SOS remote support starts at $259 per concurrent technician per year. It is a frequent choice for schools, creative teams that need high-frame-rate sessions, and SMB IT departments that find enterprise remote support tools too expensive. The no-credit-card trials make it easy to test. In a pilot, check that the plan you pick includes the features you need, such as file transfer, remote print or multi-monitor support, and decide whether you need both an access and a support license. It undercuts AnyDesk and ScreenConnect on list price for basic access.
AnyDesk
Best for fast cross-platform help desksBest for: Help desks and IT teams that want published per-connection pricing and the option of on-premises hosting.
| Attribute | AnyDesk |
|---|---|
| Published pricing | Solo $28.90, Standard $49.90 per connection and Advanced $111.90 for 2 connections per month, billed yearly (list prices; the vendor page currently shows 20% off in the first year: $23.12, $39.92 and $89.52) |
| Free plan or trial | Free for personal use with limited features; business trial available, length not stated |
| Licensing model | Per concurrent connection, with licensed user and managed device caps per plan |
| Unattended access | Solo 100, Standard 500 and Advanced 1,000 managed devices for unattended access; top plan 2,000 |
| Hosting options | Cloud on all plans; on-premises hosting only on the quote-based top plan |
| Main limitation | The 20% first-year discount lowers the first year only, so renewal is at the higher list prices |
- Only the session initiator needs a license, so end users being helped connect free.
- The quote-based top plan adds single sign-on, custom namespace and cloud or on-premises hosting.
- Annual billing only, and the discount shown on the pricing page applies to the first year only.
Our take: AnyDesk is known for responsive sessions over modest connections and broad platform support, which makes it popular with help desks supporting a mix of Windows, macOS, Linux and mobile users. Pricing is published and built around concurrent connections: Solo covers one user and one connection, Standard starts with one connection and scales to 20, and Advanced starts with two connections and scales to 50, with managed device caps for unattended access at each level. The top plan adds single sign-on and the choice of on-premises hosting, which matters for regulated buyers. Note the first-year discount; budget for list prices at renewal. In your trial, test unattended access on locked-down endpoints, review the address book and permission controls, and confirm how many concurrent sessions your busiest hour needs. AnyDesk sits between Splashtop and ScreenConnect on price for small help desks.
ConnectWise ScreenConnect
Best for MSPs and support teamsBest for: MSPs and internal support teams that need many unattended agents and flexible per-technician licensing.
| Attribute | ConnectWise ScreenConnect |
|---|---|
| Published pricing | Remote Support One $30, Standard $47, Premium $57 per tech per month annual ($62 and $72 monthly for Standard and Premium); Access from $372 per year for 25 agents |
| Free plan or trial | No free trial stated on the official buy page |
| Licensing model | Per concurrent technician for support plans; per agent count for the Access plan with unlimited technicians |
| Unattended access | Standard and Premium include unlimited unattended agents; One includes 10 |
| Hosting options | Cloud by default; self-hosted ScreenConnect On-Premise available through sales |
| Main limitation | Month-to-month billing costs more, and on-premises pricing is not published |
- Official buy page publishes both annual and month-to-month per-technician rates.
- The Access plan, from $372 per year for 25 agents, includes unlimited technicians and connections.
- Pricing figures differ slightly between ScreenConnect pricing pages, so confirm the final rate at checkout.
Our take: ScreenConnect, part of ConnectWise, is widely used by MSPs because it combines attended support sessions, unattended access to large fleets and deep customization in one tool. Remote Support plans are licensed per concurrent technician, with Standard and Premium allowing unlimited unattended agents and multiple simultaneous sessions per technician. The separate Access plan reverses the model, pricing by agent count with unlimited technicians, which suits internal IT teams supporting a fixed fleet. Premium adds video auditing, a diagnostics toolkit and reporting. As of 17 October 2026 the vendor pricing page lists Standard at $47 and Premium at $57 per concurrent technician per month on annual billing (earlier listings showed $43 to $45 for Standard), so confirm the figure in your quote. In evaluation, review security settings such as multi-factor authentication, session recording and role permissions, and test integration with your PSA or RMM tools. It is more MSP-focused than Splashtop and less compliance-heavy than BeyondTrust.
TeamViewer
Best for mixed device fleetsBest for: Organizations that support many device types, including mobile and IoT, and want add-ons such as device management.
| Attribute | TeamViewer |
|---|---|
| Published pricing | Annual plans for single users and teams; list prices not shown in text on official pages on 12 October 2026; Tensor quote-based |
| Free plan or trial | Free for personal use; 30-day free trials for add-ons such as Asset Management and Device Monitoring |
| Licensing model | Licensed users plus managed devices; only the expert needs a license, not the supported device |
| Unattended access | Unattended access through managed devices assigned to the company account |
| Hosting options | Cloud service; enterprise Tensor license adds SSO, mass MSI deployment and audit logging |
| Main limitation | Annual subscriptions auto-renew unless cancelled at least 28 days before the term ends |
- Add-ons for asset management, endpoint protection, device monitoring and mobile device management extend it toward IT operations.
- Non-profit and education organizations get a 30% discount according to TeamViewer.
- We could not verify current list prices on official pages, and the auto-renewal notice period requires calendar discipline.
Our take: TeamViewer is one of the most recognized names in remote access, with broad support for desktops, mobile devices and connected equipment. Its business licenses are annual subscriptions built around licensed users and managed devices, and the enterprise TeamViewer Tensor license adds single sign-on, mass deployment and audit logging under a custom quote. Add-ons for asset management, endpoint protection, device monitoring, augmented reality assistance and mobile device management can turn it into a wider IT operations platform. On our check date the official pricing pages loaded prices dynamically, so we could not verify list figures; get a written quote from the License Assistant or sales. Pay close attention to renewal terms, since subscriptions renew automatically unless cancelled at least 28 days before expiry. In a trial, compare session quality and admin controls with AnyDesk and Splashtop, which publish lower entry prices for simple access needs.
BeyondTrust Remote Support
Best for regulated enterprise service desksBest for: Enterprises in regulated sectors that need strict access controls, credential vaulting and full session audit trails.
| Attribute | BeyondTrust Remote Support |
|---|---|
| Published pricing | Quote-based; request pricing from sales |
| Free plan or trial | Free trial available through a sign-up form |
| Licensing model | Not published; editions and licensing confirmed by sales |
| Unattended access | Jump Clients for unattended access with mass deployment; Shell Jump for SSH and Telnet devices |
| Hosting options | Deployment options confirmed by sales; outbound-only traffic over TCP 443 without a VPN |
| Main limitation | Enterprise pricing and setup effort are high for small teams with simple needs |
- Vaulted credentials can be discovered, rotated and injected into sessions so technicians never see passwords.
- Session recordings, audit logs, 50 plus granular permissions and native two-factor authentication support compliance programs.
- No published pricing, and the depth of controls takes time to configure properly.
Our take: BeyondTrust Remote Support is designed for service desks where security and compliance carry as much weight as speed. It covers attended and unattended support across Windows, macOS, Linux, ChromeOS, iOS, Android and specialty devices, and adds a credential vault that injects passwords into sessions so technicians do not handle them directly. Session recordings, detailed logs and more than 50 permission settings help organizations show auditors who accessed what and when. Integrations with ServiceNow, Jira Service Management, SIEM tools and an open API fit large ITSM environments. The vendor states it is the only remote support product with FIPS 140-2 Level 1 validation, which matters for some public sector buyers. Pricing is quote-only. In a trial, test the end-user consent flow, the technician console in a browser, and how credential injection works with your privileged accounts. Smaller teams usually find ScreenConnect or Splashtop sufficient.
How to choose remote desktop software
Separate remote access from remote support
Remote access means connecting to a computer you normally use, such as your office PC from home. Remote support means a technician connecting to someone else's device to fix a problem, often with the user present. Some vendors, like Splashtop, sell these as different products with different prices, while others combine them. Write down how many staff need each type of connection and how often, because buying a support license for every employee who only needs access, or the reverse, wastes money.
Understand the licensing model
Vendors license by named user, concurrent connection, concurrent technician or managed device. AnyDesk prices by concurrent connections, ScreenConnect by concurrent technicians or by agent count, Splashtop by user for access and by technician for support, and RustDesk Server Pro by login users and managed devices. Model your busiest hour: how many technicians work at once, and how many machines need unattended access. Ask how the price changes when you add a technician or 100 more devices.
Make security controls a requirement
Remote desktop tools are a common route for attackers and tech support scams. Require multi-factor authentication for technicians, single sign-on, role-based permissions, session recording and end-user consent prompts. Check whether the tool can restrict which devices each technician reaches and whether audit logs can be exported to your SIEM. BeyondTrust adds credential vaulting, while self-hosted options like RustDesk and on-premises ScreenConnect keep traffic inside your environment. Review each vendor's security advisories and patch history before you buy.
Decide on cloud or self-hosted
Cloud-hosted remote tools need no servers and update automatically, which suits most small and mid-sized teams. Self-hosted options keep session data and connection brokering on your infrastructure, which some regulated organizations require. RustDesk Server Pro is self-hosted only, AnyDesk offers on-premises hosting on its top plan, Splashtop offers an on-premises product, and ScreenConnect has an on-premises edition. Self-hosting shifts patching and uptime to your team, so weigh control against effort.
Test real-world performance
Session quality varies with bandwidth, latency, screen resolution and the number of monitors. Run trials over the slowest connections your staff actually use, such as hotel Wi-Fi or rural branches, and test tasks like file transfer, remote printing, multi-monitor switching and reboot-and-reconnect. Check client support for every operating system in your fleet, including mobile devices if you support them. Ask several technicians to use each tool for a week and collect their feedback before you decide.
How remote desktop software pricing works
Remote desktop software is mostly sold as annual subscriptions, and several vendors publish prices. Splashtop lists Remote Access Solo at $72 per year, Pro at $99 per user per year and Performance at $149 per user per year, with SOS remote support from $259 per concurrent technician per year. AnyDesk lists Solo at $28.90 per month and Standard at $49.90 per connection per month, billed yearly; the vendor page currently shows 20% off in the first year ($23.12 and $39.92). ScreenConnect lists Remote Support One at $30, Standard at $47 and Premium at $57 per technician per month on annual billing.
Free and open source options exist. RustDesk's client is open source under AGPL-3.0 and its basic server is free, while Server Pro starts at $11.88 per month billed annually for one user and 20 managed devices. AnyDesk and TeamViewer are free for personal use but require paid licenses for business use. Enterprise products such as BeyondTrust Remote Support and TeamViewer Tensor are quote-based. On our check date we could not read TeamViewer's list prices from its official pages because they load dynamically, so request a written quote.
Watch for renewal terms and month-to-month premiums. TeamViewer subscriptions auto-renew unless cancelled 28 days before the end of the term, AnyDesk's first-year discount disappears at renewal, and ScreenConnect month-to-month plans cost more than annual ones.
Kurums Match: which one fits you?
Pick the situation closest to yours. Each answer jumps to the matching card above.
We must keep all remote sessions on our own serversSelf-hosted, low cost
RustDesk → RustDesk lets you run your own relay server, with the open source server free and Server Pro adding SSO and management from $11.88 per month annually.
I'm a 40-person firm and staff need to reach office PCsSimple access, small budget
Splashtop → Splashtop Remote Access Pro lists at $99 per user per year with a no-credit-card trial.
I'm an MSP supporting 2,000 endpoints across clientsMany unattended agents
ConnectWise ScreenConnect → ScreenConnect Standard and Premium include unlimited unattended agents per concurrent technician and integrate with MSP tooling.
Our help desk needs on-premises hosting and SSOMid-size, hosting control
AnyDesk → AnyDesk's quote-based top plan adds single sign-on, custom namespace and the choice of cloud or on-premises hosting.
We are a bank and auditors review every privileged sessionRegulated, audit-heavy
BeyondTrust Remote Support → BeyondTrust adds credential vaulting, session recording, granular permissions and detailed audit logs built for compliance reviews.
Buying tip
Before signing, ask each vendor how you would revoke a technician's access instantly and how unattended agents are protected if a technician account is compromised. The answers reveal more about real security than any feature list.
Remote Desktop Software: frequently asked questions
What is the difference between remote access and remote support software?
Remote access software lets a person connect to a computer they normally use, such as an office workstation, from another location. Remote support software lets a technician connect to another person's device to troubleshoot, usually with the user's consent and often with chat, file transfer and session recording. Some vendors sell separate products, such as Splashtop Remote Access and Splashtop SOS, while others, like AnyDesk and ScreenConnect, cover both in one license.
Is there free remote desktop software for business use?
RustDesk's client is open source under AGPL-3.0 and its basic self-hosted server is free, which makes it usable for business at no license cost if you run the server yourself. AnyDesk and TeamViewer are free only for personal use, and business use requires a paid license. Google's Chrome Remote Desktop provides browser-based remote access and one-time support codes, but it offers far fewer administrative controls than commercial tools.
How much does remote desktop software cost?
Published prices on our check date included Splashtop Remote Access Pro at $99 per user per year, AnyDesk Solo at $28.90 per month billed yearly (20% off in the first year), ScreenConnect Remote Support Standard at $47 per technician per month on annual billing, and RustDesk Server Pro from $11.88 per month billed annually. BeyondTrust Remote Support and TeamViewer Tensor are quote-based. Costs depend on technicians, concurrent sessions and unattended devices.
What does unattended access mean?
Unattended access lets an authorized technician connect to a device when nobody is sitting at it, using an agent installed in advance. It is used for servers, kiosks, point-of-sale terminals and after-hours maintenance. Vendors limit it differently: AnyDesk caps managed devices by plan, ScreenConnect Standard and Premium allow unlimited unattended agents, and RustDesk Server Pro prices by managed device. Protect unattended agents with strong authentication and limited permissions.
How do I keep remote desktop tools secure?
Enforce multi-factor authentication and single sign-on for technicians, restrict which devices each technician can reach, record sessions, and require end-user consent for attended support. Keep the software updated and follow the vendor's security advisories. Remove access promptly when staff leave. Train employees never to install remote tools at the request of unknown callers, since scammers often impersonate support staff to gain remote access.
Should I choose cloud-hosted or self-hosted remote desktop software?
Cloud-hosted tools are faster to deploy and maintain because the vendor runs the connection infrastructure. Self-hosted options keep connection brokering and session data on your servers, which can help with data residency or strict security policies. RustDesk Server Pro is self-hosted only, while AnyDesk, Splashtop and ScreenConnect offer on-premises editions alongside cloud plans. Self-hosting means your team handles patching, backups and uptime.
Related comparisons
Last updated 13 October 2026 · Pricing checked 12 October 2026.
Disclosure: Kurums is reader-supported through advertising. We currently have no affiliate, sponsorship or partnership relationship with any product compared on this page; if that changes, this page will say so and affected links will carry sponsored attributes.
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