Buyer’s guide · Sales
Best Call Recording Software in 2026: Pricing & Comparison
We compared four call recording and meeting intelligence platforms on public pricing, transcription limits, AI features and sales-team fit for 2026.
Fireflies.ai fits teams that want unlimited transcription with published per-seat rates and a free plan. Otter.ai suits individuals and small teams that need live notes and integrations. Avoma works for revenue teams that want recorder-seat pricing plus optional intelligence add-ons. Gong is the quote-led enterprise conversation intelligence option.
Call recording software captures sales and customer calls, transcribes them, and often adds AI summaries, coaching insights and CRM sync. Buyers care about which platforms it joins (Zoom, Meet, Teams, dialers), storage limits, AI credits, security features and whether pricing is per seat or quote-based.
We evaluated every vendor on the same fields: published pricing, free plan or trial, core focus and main limitation. Order is not a quality ranking. We sorted by public published price first, then quote-led platforms last.
Compared at a glance
| Provider | Published pricing | Free plan or trial | Best for | Visit |
|---|---|---|---|---|
| Fireflies.ai | Pro from $10/user/mo annual | Free plan | Unlimited transcription with clear seats | Visit → |
| Otter.ai | Pro from $8.33/user/mo annual | Free Basic plan | Live notes for individuals and small teams | Visit → |
| Avoma | Startup from $19/recorder seat/mo annual | 14-day trial | Revenue teams with modular add-ons | Visit → |
| Gong | Quote only | Demo | Enterprise conversation intelligence | Visit → |
Prices are public list prices in USD where published, checked 13 Oct 2026; they change often — confirm on the vendor’s pricing page. How we evaluated: see methodology below.
The 4 companies in detail
Fireflies.ai
Best for unlimited transcription with published seats
Best for: teams that want unlimited meeting transcription and AI summaries with clear per-seat pricing.
| Published pricing | Pro $10/user/mo annual ($18 monthly); Business $19; Enterprise $39 annual |
|---|---|
| Free plan or trial | Free plan (limited storage and AI credits) |
| Core focus | Meeting recording, transcription, AI summaries, integrations |
| Main limitation | AI credits and storage limits on lower plans; Enterprise annual only |
- Unlimited transcription on paid plans across major meeting platforms.
- Strong API and CRM integrations on higher tiers.
- Advanced AI features consume credits that may need top-ups.
Otter.ai
Best for live notes and small teams
Best for: individuals and small teams that need real-time transcription and meeting summaries.
| Published pricing | Pro $8.33/user/mo annual ($16.99 monthly); Business $19.99; Enterprise quote |
|---|---|
| Free plan or trial | Free Basic (300 min/month) |
| Core focus | Live transcription, AI chat, integrations |
| Main limitation | Minute caps and per-meeting length limits on lower plans |
- Strong live transcription and AI chat across meetings.
- Salesforce, HubSpot and Zapier integrations on Pro and above.
- Workspace size and minute limits constrain larger teams on lower plans.
Avoma
Best for revenue teams with modular add-ons
Best for: sales and customer success teams that want recorder-seat pricing and optional conversation or revenue intelligence.
| Published pricing | Startup $19/recorder seat/mo annual; Organization $29; Enterprise $39; add-ons extra |
|---|---|
| Free plan or trial | 14-day free trial |
| Core focus | Meeting assistant, scheduling, optional CI and revenue intelligence |
| Main limitation | Viewers free but full intelligence requires paid add-ons per seat |
- Pay only for recorder seats; viewers and collaborators are free.
- Modular add-ons let you add coaching or forecasting only where needed.
- Full sales intelligence stack raises the effective per-seat cost significantly.
Gong
Best for enterprise conversation intelligence
Best for: larger revenue organizations that want deep call analysis, coaching and revenue insights at scale.
| Published pricing | Quote only |
|---|---|
| Free plan or trial | Demo |
| Core focus | Conversation intelligence, revenue intelligence, coaching |
| Main limitation | No public list prices; typically higher total cost for enterprise deployments |
- Deep analytics, deal insights and coaching workflows.
- Strong CRM sync and revenue team reporting.
- Fully quote-based; most suited to larger teams with dedicated budget.
Kurums Match: which call recording tool fits your situation?
Teams that want unlimited transcription and a free starting point should look at Fireflies.ai. Individuals and small teams focused on live notes can start with Otter.ai. Revenue teams that prefer modular pricing and free viewers often evaluate Avoma. Larger organizations that need full conversation and revenue intelligence usually request a Gong quote after a demo.
Buying tip
Confirm which meeting platforms and dialers are supported, the storage or minute limits, and whether AI features require extra credits or add-ons. Ask for the annual total including any required modules.
Which tool has the lowest published starting price?
Otter.ai Pro starts at about $8.33 per user per month on annual billing. Fireflies.ai Pro starts at $10. Confirm current rates on each site.
Do these tools join Zoom, Google Meet and Teams?
Yes. Fireflies, Otter and Avoma all support the major video platforms. Gong supports them as well on enterprise plans.
Can I record phone calls as well as video meetings?
Many of these platforms support dialer integrations or phone recording on higher plans. Check the specific dialer or phone support on the vendor page.
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