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eNPS Calculator

Human Resources · Free tool

eNPS Calculator

The employee Net Promoter Score asks one question, "How likely are you to recommend this company as a place to work?", on a 0 to 10 scale. This eNPS calculator turns the answers into the score, so HR teams, people analysts and managers can report engagement in one number and track it survey to survey.

  • OutputScore from −100 to +100
  • No sign-up
  • Copy or print the result
  • How it works ↓

Your entries stay in this browser. Use Fill example to see a finished page first.

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What this HR tool gives you

Enter how many people answered 9 or 10 (promoters), 7 or 8 (passives) and 0 to 6 (detractors). Add the number invited to see the response rate. The result shows the eNPS from −100 to +100, the responses and a table with the share in each group.

What you enter

  • Promoters: number of answers of 9 or 10
  • Passives: number of answers of 7 or 8
  • Detractors: number of answers of 0 to 6
  • People invited: optional; shows the response rate

Worked example

Of 100 responses, 40 are promoters, 35 passives and 25 detractors. That is 40% promoters minus 25% detractors, so the eNPS is +15. With 120 people invited, the response rate is 83.3%.

How is eNPS calculated?

eNPS = % promoters − % detractors, where each percent is that group's answers ÷ all responses. The score is rounded to a whole number and ranges from −100 (everyone a detractor) to +100 (everyone a promoter). Passives count in the responses but not in the score.

Counts must be whole numbers. Response rate = responses ÷ people invited, shown only when you enter the number invited and it is at least the number of responses.

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Tips before you use the result

  1. Watch the trend between surveys more than the absolute score; a move of 10 points is usually more meaningful than a comparison with another company.
  2. Always ask one open follow-up question, such as "What is the main reason for your score?"; the score tells you where, the comments tell you why.
  3. Keep surveys anonymous and report only groups large enough that individuals cannot be identified.
  4. A low response rate can make the score unreliable; aim for most of the team before acting on small changes.

Frequently asked questions

What is a good eNPS score?

Any score above 0 means more promoters than detractors. Scores from +10 to +30 are often described as good and above +50 as excellent, though benchmarks vary by industry and country. Your own previous score is the most useful comparison.

Why are passives not counted in the score?

Passives (7 or 8) are neither likely to promote nor to criticise the company, so the method leaves them out of the subtraction. They still count in the total responses, which lowers both percentages when there are many of them.

Can eNPS be negative?

Yes. If detractors outnumber promoters, the score is below zero, down to −100 if everyone is a detractor. A negative score is a signal to read the comments closely and look at which teams drive it.

How often should we run an eNPS survey?

Many companies run it quarterly or twice a year, often as part of a wider engagement survey. Frequent enough to see change, but not so often that people stop answering. Keep the question wording the same every time.

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Results depend on the figures you enter; check them against your own records before you rely on them. Last updated: October 2026 · Kurums editorial team.