№45 · Wellbeing & Balance
Your people are not taking leave. Do you send everyone off together?
A year into remote work, your surveys say people are worn down and holding on to their leave. You have to decide how a company of about 15,900 people gets a real break.
- Company
- Year
- 2021
- Full-time employees
- About 15,900
The room
It is early 2021, and LinkedIn has been working from home for nearly a year. You sit on the people-leadership team for roughly 15,900 full-time employees, and your surveys keep pointing the same way: people are tired, and many are not taking their leave. One idea on the table is what the press will soon call the LinkedIn week off.
You survey employees every quarter, and in 2020 you added extra pulse surveys on top. The comments from July and August 2020 are hard to read. People describe burnout, strain at home, loneliness and isolation. Many say they miss their commute, because it used to give them a buffer between home and work. Teuila Hanson, who joined as chief people officer in June 2020, will later say the surveys made the burnout obvious. There is one encouraging signal: after the company’s usual shutdown in the last week of December, people reported feeling refreshed and energized. Since then, sentiment has gone up and down.
The wider picture is not reassuring either. In a Robert Half survey of more than 1,000 U.S. office workers in May 2020, 28 percent expected to take fewer days off that summer because of the pandemic, and 14 percent said they would not log off because they had too much work. Another 37 percent planned to save their vacation for later in the year, hoping to travel, and two in three said their employer had not communicated with them about vacation days at all. Leave that is postponed often stays unused.
You have already started a program called LiftUp. It includes training for managers on burnout, no-meeting days that employees especially like, mental health resources, management courses on prioritization and a workshop on how to say no to a manager. None of it solves the core problem with leave. When one person takes a week off while everyone else keeps working, the work keeps moving without them. Emails, meeting notes and project requests pile up, and the first days back are spent digging out. People also watch each other. If nobody on a team is taking time off, being the first to go can feel like a statement about commitment.
Several designs are on the table. You could close almost the whole company for the same week, give everyone extra days to use whenever they like, require each person to take a minimum amount of leave, or keep everyone working but clear the calendar of meetings for a week. Whatever you choose has to work for a global workforce across time zones, for managers with targets, and for the teams that keep the platform running for its members and customers every single day.
- Teuila Hanson, chief people officerTime for everyone to step away together
- EmployeesLeave without a backlog waiting for them
- ManagersHit goals while protecting their teams
- Core operations teamsKeep the platform running all week
Your call
Employees are tired and leaving their leave unused. How do you get the company a real break?
The reveal · they chose A
What actually happened
LinkedIn chose option A. On Friday, April 2, 2021, the company confirmed to the news agency AFP that almost all of its 15,900 full-time employees would have the following week off, paid. It called the break RestUp week, and it ran company-wide from Monday, April 5, to Friday, April 9, the week after Easter. A core team of employees kept working, and LinkedIn said they would be able to schedule their own time off later.
The reasoning was about timing as much as time. Hanson told CNN Business that the company wanted to give employees “time for all of us to collectively walk away.” She also said she wanted the benefit of a vacation to last for a while after people came back. LinkedIn’s statement to AFP made the practical point directly: the best part, it said, was “not coming back to an avalanche of unanswered internal emails.” Because nearly everyone was out, there was almost nobody sending them.
The week was built for a company that was still working from home. For employees who might feel isolated, LinkedIn offered optional daily activities, including volunteering billed as random acts of kindness, delivering meals to older people and writing thank-you notes to health care workers. It also ran a one-hour live variety show in the middle of the week and on-demand sessions on learning and other themes. Benefits Canada, which interviewed LinkedIn leaders by email, described RestUp as a one-time paid time off program within LiftUp, and reported that LinkedIn cited Glint data showing a 78 percent rise in global manager burnout between the first and fourth quarters of 2020.
The decision did not replace the other pieces. LinkedIn already had a global shutdown every December, and it kept its no-meeting days and manager training, and it announced a hybrid flexible model for after the pandemic, letting many employees work remotely up to half of the time, decided role by role.
Teuila Hanson joins LinkedIn as chief people officer.
Employee survey comments describe burnout, strain at home, loneliness and isolation.
After the usual year-end shutdown, employees report feeling refreshed; sentiment stays up and down.
LinkedIn gives nearly all of about 15,900 full-time staff the same paid week off, April 5–9.
Bumble closes for a paid week, covering about 700 staff worldwide.
Nike closes its corporate offices for a week of rest, August 23 to 30.
LinkedIn gives another paid week off around July 4, reported as a twice-yearly benefit.
LinkedIn’s own account of the week was positive. Nina McQueen, a LinkedIn vice president, told Fox Business that employees felt their vacation came without strings attached and returned refreshed, without an overflowing inbox. She said the most surprising result was the sheer number of posts, comments, texts and emails from employees thanking the company. Benefits Canada reported positive feedback in LinkedIn’s employee voice surveys and in a private company group. These are the company’s own reports; the sources reviewed for this case contain no independent evaluation of the week.
Other employers tried versions of the idea. Bumble closed for the week of June 21, 2021, giving about 700 staff a paid week off, and Nike closed its corporate offices from August 23 to 30, 2021, describing the time as a chance to rest and recover. In July 2022, Fortune reported that LinkedIn had given employees another paid week around the Fourth of July, citing an employee’s post that described the benefit as coming twice a year and not counting against regular paid time off. WorkLife reported that the same post, which said most of LinkedIn’s U.S. staff would be off for five days, drew more than 200,000 likes.
The psychology: pluralistic ignorance
Pluralistic ignorance describes a gap between what people privately think and what they believe everyone else thinks. Researchers summarize it with an old line: no one believes, but everyone believes that everyone else believes. Each person reads the group’s public behavior as a sign of private approval, and conforms to it, which in turn keeps the behavior visible. Deborah Prentice and Dale Miller showed the pattern in four studies of campus drinking: students consistently thought they were less comfortable with heavy drinking than their peers were.
Leave is a natural home for this. Taking a week off is a private decision made against a guess about what colleagues and managers expect. If nobody on a team is taking time off, each person can conclude that the norm is to keep going, even if most of them would like a break and assume they are alone in that. In the Robert Half survey, two in three office workers said their employer had not communicated with them about vacation days. Silence leaves the guess in place. A company-wide week replaces the guess with a fact: everyone is off, including the people whose opinion you worried about.
The second idea in this case is that free time is worth more when it is shared. Sociologists Cristobal Young and Chaeyoon Lim call time a network good, meaning its value depends on how many other people have the same free time. A week off while colleagues keep working is time away from them but not from their messages. A week off when the whole company stops removes both the pile-up and the sense of falling behind, because nobody is moving ahead.
Pluralistic ignoranceAlso: perceived norms, time as a network good
A situation in which most members of a group privately reject a norm but wrongly believe that most others accept it, and so keep following it.
In two web surveys of Japanese married men aged 20–49 whose employers offered paternity leave (299 and 425 men), most rated their own attitudes to taking leave more positively than they thought other men did. Men who saw that gap wanted leave about as much as others but reported lower willingness to take it.
Using two data sets with more than half a million respondents, the authors found that employed and unemployed people showed similar rises in reported emotional well-being on weekends, linked to more social time. The unemployed gained relatively little from weekday free time, when most others were working.
Why smart people fall for it
Three forces explain why the timing of the break mattered as much as its length.
People misread the leave norm
Employees who privately want time off often assume colleagues disapprove, so they hold back. A shared week makes the real norm visible.
Shared absence stops the backlog
In interdependent work, one person’s week off fills with other people’s requests. When everyone stops, almost nothing piles up.
Free time is a network good
Time off is worth more when the people you work and live alongside have the same time free, as Young and Lim’s weekend data suggest.
Why did a shared week look better than extra days?
On paper, five extra individual days and one shared week cost about the same in paid time. The difference is what happens to the work while someone is away. LinkedIn’s staff did most of their work through messages, documents and meetings with colleagues. When one person takes a week while the rest of the team carries on, the team keeps producing requests for that person. The leave is real, but so is the queue waiting at the end of it. That is the avalanche LinkedIn pointed to in its statement.
A shared week changes the arithmetic. If nearly everyone is out, internal messages largely stop being written, meetings are not held and decisions wait for everyone equally. Nobody falls behind relative to colleagues, because there is no one moving ahead. Hanson’s comment that she wanted the benefit of a vacation to last a while after people returned points to this: a week off that ends in two days of catching up is a shorter break than it looks.
The norm problem points the same way. Extra days only work if people use them, and the evidence from 2020 was that many people were not using the days they already had. Under pluralistic ignorance, adding more days does not change the belief that holds people back. A mandated minimum would change the formal rule, but it puts managers in the position of enforcing rest and can turn leave into a compliance item. A company-wide week removes the decision from the individual altogether. Nobody has to be first.
The no-meetings week was the least disruptive option and built on something employees already liked. But it would have kept everyone working, and messages would have kept arriving. It addressed calendar overload, which was one problem, rather than the absence of time away, which was the one the surveys and the December shutdown pointed to.
Did the LinkedIn week off actually work?
The honest answer is that the public evidence is mostly LinkedIn’s own. The company reported positive comments in its employee voice surveys, a large volume of thank-you messages and a private group full of grateful posts. Fox Business described employees posting their thanks publicly. These are meaningful signals of how the week was received, but they are self-reported by the company, collected by the company, and the sources reviewed here do not include before-and-after measures of workload, attrition or productivity.
There are two stronger hints. The first came before the decision: LinkedIn said its surveys improved after the December 2020 shutdown, which was the same design, a shared break for nearly everyone. RestUp was, in effect, a second run of something the company had already watched work once. The second came afterwards. A program described in 2021 as one-time was, by July 2022, reported as a twice-yearly benefit that did not count against regular leave. Companies rarely repeat an expensive benefit that did not seem to be doing anything.
It is also worth being clear about what the week did not do. It did not change workloads, staffing levels or the number of meetings people faced once they came back. LinkedIn treated it as one part of LiftUp, alongside manager training, no-meeting days and a hybrid work policy, rather than as a fix on its own. The World Health Organization classifies burn-out as an occupational phenomenon arising from chronic workplace stress that has not been managed successfully, and not as a medical condition, and that framing places the main levers in how work is organized. A week off pauses the work; it does not redesign it.
Finally, the week was not shared by everyone. A core team kept the platform running and took its time later, which means those employees got an ordinary individual week off, with all the problems the shared week was meant to avoid. Any company copying the design has to decide how to treat that group fairly.
How would a modern team decide?
A modern people team would start with data rather than a gesture. How much leave is going unused, in which teams, and among which managers? Leave balances and uptake by team are usually already in the HR system. If uptake is low everywhere, the problem is probably the norm. If it is low in a few teams, the problem may be workload or a particular manager, and a company-wide week will not reach it.
Next, it would look at how interdependent the work is. A shared shutdown pays off most where people depend on each other’s messages, reviews and approvals. In a company where most work is independent, such as some field or shift-based roles, individual leave with proper cover may serve people better than a single fixed week. Many firms will land on a mix: a shared week for teams whose work is tightly linked, with flexible days for everyone.
It would then design the edges carefully. Who has to keep working, and when do they get their shared week? How are customers told in advance? HubSpot, which ran its own company-wide week of rest from 2021, kept a skeleton crew online and contacted customers ahead of time, according to WorkLife. What happens in the week before the break, so that it does not become a crunch? And what happens on the first day back, so that the inbox the break emptied does not refill in an afternoon?
Finally, it would decide in advance how to judge the result. Useful measures include leave uptake in the following months, survey scores on workload and recovery, the volume of internal messages in the week after return, and attrition in the teams that had to keep working. Without those, the main evidence will be gratitude, which is real but tells you little about whether anything changed.
The manager's playbook
- Measure leave uptake team by teamPull unused leave balances by team and manager before choosing a policy, so you know whether the issue is a company norm or a local workload problem.
- Make the real norm visibleHave senior leaders announce and take their own leave, and share aggregate uptake figures so people stop guessing what others expect.
- Synchronize breaks where work is linkedUse a shared shutdown for teams that depend on each other’s messages and approvals, and flexible days where work is more independent.
- Plan cover and guarantee its own weekName the core team early, rotate it between breaks, and fix its replacement week in the calendar before the shutdown begins.
- Protect the week before and afterMove deadlines away from the break and set a light first day back, so the shutdown does not simply shift the workload to either side.
If your leave policy is generous but uptake is low, adding more days rarely helps. Change what people can see others doing, whether through a shared break or leaders visibly taking theirs, and check uptake again a quarter later.
A shared week can become a substitute for fixing workloads, giving leaders a visible gesture while staffing and meeting loads stay the same. It can also squeeze work into the surrounding weeks and leave the core team with the very backlog problem the week was designed to remove.
Your turn
Where does your team hold back from leave because they think others expect it?
Look at who takes time off, who never does, and what each of them believes the rest of the team thinks.
Questions people ask
When did LinkedIn give employees a week off?
LinkedIn gave nearly all of its full-time employees the same paid week off from April 5 to April 9, 2021, the week after Easter. The company confirmed the plan to AFP on Friday, April 2, and called it RestUp week.
How many LinkedIn employees got the week off?
The break covered nearly all of LinkedIn’s roughly 15,900 full-time employees, according to AFP and CNN Business. A core team kept working during the week and was able to schedule time off later.
Did LinkedIn repeat its company-wide week off?
Yes, according to press reports. In July 2022 Fortune reported that LinkedIn gave employees another paid week around the Fourth of July, citing an employee’s post that described the benefit as twice a year and separate from regular paid time off. LinkedIn also has a year-end shutdown in December.
What is pluralistic ignorance at work?
It is when most employees privately disagree with a norm, such as not taking leave, but assume their colleagues support it, so everyone keeps following it. A 2017 study of Japanese fathers found that men who believed others disapproved of paternity leave were less willing to take it, even when they wanted to.
More cases in the series
- №02 · DecisionsBlockbusterA loss-making start-up wants $50 million. Do you buy it?
- №06 · ConsumerCoca-ColaYour new formula wins the taste tests. Do you retire the original?
- №11 · WorkplaceGoogleComposition predicts little. What do you tell Google’s leaders to change?
- №26 · FounderTheranosA famous board vouches for the tests. Do you launch without independent data?
- №31 · CrisisJohnson & JohnsonWould you recall 31 million bottles of a product you did not poison?
- №41 · WellbeingVolkswagenWork email reaches staff phones every evening. Do you switch the server off?
- №42 · WellbeingMicrosoft JapanOvertime caps just arrived. How do you test a shorter working week?
- №43 · WellbeingGoldman SachsYour analysts report 98-hour weeks and the slides are public. What changes first?
- №44 · WellbeingPatagoniaYour staff are bringing babies to work. Do you build childcare yourself?
- №45 · WellbeingLinkedInYour people are not taking leave. Do you send everyone off together?
Patagonia Childcare 1983: Why a Small Firm Built Its Own Daycare
Your staff are bringing babies to work. Do you build childcare yourself?
Goldman Sachs Analysts and the 98-Hour Week: What Would You Change?
Your junior bankers report 98-hour weeks and the slides are public. What do you change first?
Volkswagen Email Cut-Off: Should the Server Decide When Work Ends?
Work email reaches staff phones every evening. Do you switch the server off?
Sources
- LinkedIn gives its entire company the week off to prevent burnout — CNN Business via ABC7 News (April 2021)
- LinkedIn to give most of its staff next week off — The National / AFP (April 3, 2021)
- LinkedIn lets 15,900 employees take week after Easter off in push to avoid burnout — Fox Business via FOX 4 (April 6, 2021)
- LinkedIn’s company-wide week off a no ‘strings attached’ refresher as employers fight burnout — Fox Business (April 18, 2021)
- LinkedIn supporting well-being via bonus paid week off for global workforce — Benefits Canada (May 5, 2021)
- LinkedIn gives employees paid week off to prevent burnout — Fortune (July 5, 2022)
- Collective recharging: Why companies gave employees July 4 week off — WorkLife (July 8, 2022)
- Companies offer more paid time off this summer — WorldatWork Workspan Daily
- Bumble just gave its entire staff the week off to recharge — CNN Business via ABC7 Chicago (June 23, 2021)
- ‘Do not work’: Nike gives HQ office workers a full week off to ‘destress’ — FOX 5 New York (August 2021)
- Survey: The state of summer vacations for employees — Robert Half (May 28, 2020)
- Burn-out an “occupational phenomenon”: International Classification of Diseases — World Health Organization (May 28, 2019)
- I want to but I won’t: Pluralistic ignorance inhibits intentions to take paternity leave in Japan — Frontiers in Psychology 8:1508, Miyajima & Yamaguchi (2017)
- Time as a network good: Evidence from unemployment and the standard workweek — Sociological Science 1:10–27, Young & Lim (2014)
- Pluralistic ignorance and alcohol use on campus: Some consequences of misperceiving the social norm — Journal of Personality and Social Psychology 64(2), Prentice & Miller (1993)
This case is written for education. It looks at how an organisation designed work, from public records and published research. It is not medical, mental-health or legal advice; if you are concerned about your own health, speak to a qualified professional.
Business Psychology — Your Call · Reviewed by the Kurums editorial team · Updated 31 October 2026
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